Refund & Cancellation Policy

1. Overview

At AtlasAI, we want you to be completely satisfied with your subscription. This Refund and Cancellation Policy explains your rights and options regarding subscription cancellations and refund requests.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your premium subscription at any time by:

• Logging into your account settings
• Navigating to "Subscription Management"
• Clicking "Cancel Subscription"
• Or contacting our support team at support@atlasglim.com

2.2 Cancellation Terms

• Cancellations take effect at the end of your current billing period
• You will continue to have access to premium features until the end of the paid period
• After cancellation, your account will revert to the free tier
• You can resubscribe at any time
• No cancellation fees are charged

2.3 No Auto-Renewal

Once cancelled, your subscription will NOT auto-renew for the next billing cycle. You will not be charged again unless you manually resubscribe.

3. Refund Policy

3.1 7-Day Money-Back Guarantee

3.2 Eligibility for Refunds

Refunds are available for:

• First-time premium subscriptions within 7 days of purchase
• Technical issues that prevent you from accessing the service (if not resolved within 48 hours)
• Duplicate charges or billing errors
• Unauthorized charges (with proof)

3.3 Non-Refundable Situations

4. How to Request a Refund

4.1 Refund Request Process

To request a refund:

1. Contact our support team at refund@atlasglim.com
2. Include your account email and transaction details
3. Provide a brief reason for the refund request
4. Our team will review your request within 2-3 business days

4.2 Refund Processing Time

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Depending on your bank/payment provider, it may take an additional 5-10 business days to appear in your account

5. Payment Issues and Disputes

5.1 Failed Payments

If a subscription payment fails, we will attempt to process it up to 3 times over the next 7 days. If all attempts fail, your subscription will be downgraded to the free tier.

5.2 Billing Errors

If you notice an incorrect charge, please contact us immediately at billing@atlasglim.com. We will investigate and correct any billing errors within 5-7 business days.

5.3 Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks may result in account suspension. We are committed to resolving payment disputes fairly and quickly.

6. Free Tier

Our free tier does not involve any payments or charges. You can use the free tier indefinitely without any obligation to upgrade. There are no refunds for free accounts as no payment is required.

7. Price Changes

If we change our subscription pricing, existing subscribers will be notified at least 30 days in advance. The new pricing will apply from your next billing cycle. You may cancel before the price change takes effect.

8. Account Deletion

If you delete your account, any active subscription will be cancelled immediately. You will lose access to premium features and chat history. Refunds for account deletion are subject to the 7-day money-back guarantee policy (if within the eligible period).

9. Contact for Refund & Cancellation Support

For any questions or assistance regarding refunds and cancellations:

10. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Significant changes will be communicated via email or through our platform. Your continued use after changes constitutes acceptance of the updated policy.